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El presente libro desarrolla los contenidos referentes a la Unidad Formativa Aplicaciones informáticas de gestión comercial (UF0351), que se incluye en el Módulo Formativo Operaciones istrativas comerciales (MF0976), presente en los Certificados de Profesionalidad de Actividades istrativas en la relación con el cliente (ADGG0208) y Actividades de gestión istrativa (ADGD0308), pertenecientes a la Familia Profesional istración y gestión. Los contenidos formativos se han desarrollado conforme a los que aparecen recogidos en el Real Decreto 1210/2009, y modificado por el Real Decreto 645/2011, de 8 de junio. Relación de módulos formativos y de unidades formativas que se incluyen en el Certificado de Profesionalidad de Actividades istrativas en la relación el cliente (ADGG0208): ? MF0975_2: Técnicas de recepción y comunicación (90 horas) ? MF0976_2: (Transversal) Operaciones istrativas comerciales (160 horas) - UF0349: (Transversal) Atención al cliente en el proceso comercial (40 horas) - UF0350: (Transversal) Gestión istrativa del proceso comercial (80 horas) - UF0351: (Transversal) Aplicaciones informáticas de gestión comercial (40 horas) ? MF0973_1: (Transversal) Grabación de datos (90 horas) ? MF0978_2: (Transversal) Gestión de archivos (60 horas) ? MF0977_2: Lengua extranjera profesional para la gestión istrativa en la relación con el cliente (90 horas) ? MF0233_2: (Transversal) Ofimática (190 horas) - UF0319: (Transversal) Sistema Operativo, Búsqueda de la Información: Internet/Intranet y Correo Electrónico. (30 horas) - UF0320: (Transversal) Aplicaciones Informáticas de Tratamiento de Textos (30 horas) - UF0321: (Transversal) Aplicaciones Informáticas de Hojas de Cálculo (50 horas) - UF0322: (Transversal) Aplicaciones Informáticas de Bases de Datos Relacionales (50 horas) - UF0323: (Transversal) Aplicaciones Informáticas para Presentaciones: Gráficas de Información (30 horas) Relación de módulos formativos y de unidades formativas que se incluyen en el Certificado de Profesionalidad de Actividades de gestión istrativa (ADGD0308): ? MF0976_2: (Transversal) Operaciones istrativas comerciales (160 horas) - UF0349: Atención al cliente en el proceso comercial (40 horas) (...)